Delete Your GyanMul Account

You can request deletion of your GyanMul account in any of the following ways:

• In the app: open Settings → Account → Delete Account, if this option is available for your role.
• Ask your school administrator to remove your account — schools provision and can remove individual staff, student, and parent accounts directly.
• Submit the request form on this page, and our team will verify your identity and process the request.

For any of these, we verify the request is genuinely coming from the account holder (or an authorized school administrator) before deleting anything, to prevent malicious or accidental deletion.

• Your account credentials and login access
• Your profile information (name, contact details, profile photo)
• Photos and documents you uploaded (e.g. homework attachments), except where retained as part of an academic record the school must keep
• Your direct messages sent and received through GyanMul
• Device and notification tokens associated with your account

GyanMul is used by schools to maintain records they are often legally or administratively required to keep — academic transcripts, examination results, and financial records tied to fee payments are examples. Where this applies, we retain the minimum necessary data, in a form restricted from general access, rather than deleting records your school has an independent obligation to keep. This mirrors how a school would retain a paper student file even after a student graduates or transfers.

• We confirm and begin processing a verified deletion request within 5 business days.
• Deletion from active, production systems completes within 30 days of verification.
• Residual copies in encrypted backups are purged within 90 days, as part of our normal backup rotation — this is a technical limitation of how backups work, not an extended retention of your active data.